I first conducted business with this company via American Home Shield in November of 2020. Our furnace went out and AHS sent them out to look at our problem. We needed a new furnace and living in Ohio, a house needs heat during this time of year. AHS took FOREVER getting a unit shipped to them. Jessica who is the office/scheduler/goddess worked diligently with AHS to try to determine when the unit would arrive. 3 weeks later still no unit from AHS. Jessica called a supplier and they had one in stock. Being at my wits end with AHS I had Climate Heating & Cooling install the unit they could provide and dropped AHS like a hot potato! Even though the delay was not in anyway the fault of Climate, they gave us a discount for the inconvenience AHS caused. Needless to say, when our AC unit went out just before the 4th of July, I called them, and was scheduled 2 days later. As I suspected the ancient unit had crapped out. AGAIN Jessica got us scheduled ASAP AND they actually installed the unit on a Saturday morning (of which is not the norm). Thanks to Jessica, Nick and Travis the techs who took a Saturday morning away from their families so our family could be comfortable. I will stick with this company well into the future to service and maintain our HVAC! It is so refreshing to encounter people in the service industry that actually provide SERVICE with a smile and don't make you feel like you are a nuisance even when you probably are! THANKS to you ALL!